These conditions could be modified. It is your responsibility to read them periodically. As applicable will be those in effect at the time of ordering or, failing this, at the time of use of the website. If you have any questions regarding the Terms or the Data Protection Policies you can contact us through our contact form.
The contract may be executed, at its option, in any of the languages in which the Conditions are available on this website.
2. OUR DETAILS
The sale of items through this website is performed under the name ROUNDTEN by Roundten Europe, SL, established in c / Mallorca 303, ent – 1 08037 Barcelona, CIF: B66749490, telephone 934 575 472 and email customercare @ roundten. eu. Roundten Europe has contracted distributors and logistics operators who may check in our place, depending on the location of the end customer.
3. YOUR DETAILS AND YOUR VISITS TO THIS WEBSITE
Information or personal data you provide about you will be treated in accordance with the provisions of the Data Protection Policy. By using this website you consent to the processing of such information and data and declares that all information or data provided to us are true and correspond to reality.
4. USE OF OUR WEBSITE
By using this website and placing orders through it you agree to:
i. Make use of this website only to make legitimate inquiries or orders.
ii. Not make any false or fraudulent orders. If it could reasonably be considered that a request of this nature has made, we are entitled to cancel the order and inform the relevant authorities.
5. AVAILABILITY OF SERVICE
The items offered through this website are only available for shipment to European territory, Argentina, Mexico and the United States of America.
6. HOW TO ORDER
To order, you must follow the online purchasing procedure and click “Checkout”. After this, you receive an email acknowledging receipt of your order (the “Order Confirmation”). Also, we will inform you by email the product is being shipped (the “Order Confirmation”).
7. TECHNICAL MEANS TO CORRECT MISTAKES
If you detected an error when entering your personal data during registration as a user of this website, you can modify them in the “My Account”.
This webpage provides details of all the items you have added to your cart during the checkout process, so that, before making a payment, you can modify your order.
If you detected an error in your order after the completion of the payment process, you should get in contact immediately with our customer service at the email address above mentioned, to correct the error.
8. AVAILABILITY OF PRODUCTS
All orders are subject to product availability. If difficulties in the supply of products produced or no longer in stock, we will refund any amount that you would have paid.
Unless circumstances arising from the customization of products exist, unforeseen or extraordinary circumstances, we will send the consistent order the product / s listed in each Delivery Confirmation within the prescribed period on the website according to the shipping method selected and in any case within a maximum period of 30 days from the date of the Order Confirmation
If for some reason we cannot meet the delivery date, we will inform you of this fact and give you the option to go ahead with the purchase establishing a new delivery date or cancel the order with full refund of the price paid.
Note, in any case, that we do not make home deliveries on Saturdays or Sundays. For the purposes of these Conditions, it is understood that there has been “delivery” or the order has been “delivered” at the time in which you or a third party indicated by you acquires physical possession of the goods, which are credited by signing receipt of order at the agreed delivery address.
10. UNABLE TO DELIVER
If we are unable to deliver your order, we will try to contact you by the means you have provided us. If we cannot reach you, your order will be returned to our warehouse
If you will not be in the place of delivery at the agreed time, please contact us to arrange the delivery on another day. In the event that within 15 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we understand that you want to cancel the contract and consider the case solved. As a result of the termination of the contract, we will refund all payments received from you, including delivery charges (with the exception of the additional costs resulting from the choice on their part of a delivery other than the least expensive mode of delivery ordinary that we offer) without undue delay and in any case within a maximum period of 14 days from the date on which consider the contract terminated.
Please note that transport derived from the resolution may have an additional cost, so we are entitled to charge these said costs.
11. PASSING OF RISK AND PROPERTY
The risks of the products will be yours from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery (according to the definition contained in clause 9 above), if this should take place at a later time.
12. PRICE AND PAYMENT
Prices in the website include VAT, where applicable, but exclude shipping costs to be added to the total amount due as set forth in our Shopping Guide – Shipping.
Prices may change at any time, but (except as set out above) changes will not affect orders in respect of which we have already sent an Order Confirmation.
Once you have selected all the items you want to buy, they will have been added to the cart and the next step will be to process the order and make payment. To do this, you must follow the steps of the buying process, filling or checking the information in each step is requested. Also during the buying process, before payment, you can modify your order data. Also, if you are a registered user, it has a detail of all orders placed in the section My Account.
You can use as payment Visa, Mastercard, American Express and PayPal cards.
To minimize the risk of unauthorized access, data from your credit card will be encrypted. Once we receive your order, a pre-authorization on your card will take place to ensure that there are sufficient funds to complete the transaction. The charge on your card will be made at the time your order leaves our warehouse. If your payment method is PayPal, the charge will be made when we confirm the order. By clicking “Confirm Purchase” you are confirming that the credit card is yours or is the legitimate holder of the gift card or credit card.
Credit cards are subject to validation checks and authorization by their issuing institution, but if the issuer fails to authorize payment, we are not responsible for any delay or non-delivery and hence we cannot formalize a contract with you.
13. TAXES AND FEES FOR DELIVERIES OUTSIDE THE EUROPEAN UNION
When are applicable taxes and duties in accordance with current regulations in each sales territories outside the European Union, these taxes and fees will not be paid by ROUNDTEN and they shall be borne by the customer, including the eventual management with the tax authorities of the respective territory
You expressly authorize us to issue the invoice electronically, may well indicate if at any time your willingness to receive an invoice on paper, in which case, we will issue and send you the bill in that format.
14. RETURN POLICY
In Roundten we are committed to customer satisfaction.
All returns, for any reason, must be made following the procedure below, provided that the products have been purchased in roundteneyewear.com.
Should the products not be purchased in roundteneyewear.com, please contact the store, online store or another channel in which you purchased the product.
14.1 RETURNS DUE TO MANUFACTURING ERRORS:
You can return the product due to manufacturing errors, free of charge and for a period of two years from the date of confirmation of your order. To do this, you should contact ROUNDTEN in email@example.com indicating in the statement of your mail “Return manufacturing errors”, also detailing the order number and product detail, attaching images and clarifying details.
ROUNDTEN do not guarantee lenses from scratches and damage. Alteration, misuse, abuse or installation of lenses that are not ROUNDTEN will void the warranty. If these conditions were not respected, ROUNDTEN would reserve the right to disapprove the return. Once the return is approved, you will receive a mailing label pre-pay for the return of the products. Print this label and use it to send your return through the office nearest mail, depending on the logistics provider assigned to your area. Once the product has been returned and passed the inspection process, ROUNDTEN will send an identical flawless product at no additional cost. If not possible, ROUNDTEN process the refund through the same payment method used for the original payment. Please allow up to ten working days for repayment by materializes.
14.2 RETURNS FOR OTHER REASONS THAN MANUFACTURING ERRORS:
Our customers come first! That is why we offer 30 calendar days so you can return or exchange your purchase. In case you are not satisfied with the product you bought, you will have up to thirty days from the day of confirmation of his order to return your product without penalty and without giving any reason.
To return your product, you should contact ROUNDTEN in firstname.lastname@example.org mentioning in the statement “Voluntary Return”, also detailing the order number and product details. All products returned for other reasons than manufacturing errors must not have been previously used, with original packaging and accessories (case, cloth, etc.). If these conditions are not met, ROUNDTEN the right to disapprove the return would be reserved.
Once the product has been returned and passed the inspection process, ROUNDTEN will process the refund through the same payment method used for the original payment. Please allow up to ten working days for repayment by materializes. Please consider that the original shipping charges are not included in the return.
14.3 RIGHT OF RETURN DOES NOT APPLY:
You will not have right to cancel the contract or return the product for reasons other than manufacturing errors in the case of customized products.
These guarantees do not affect the legal rights of our customers that are applicable according to the law governing the sale of products.
If you are a consumer and user, we offer warranties on products we sell through this website, within the legally established framework for each type of product, responding to the lack of manufacturing conformance within two years from the product order.
It is understood that products are in conformity with the contract, provided that (i) comply with the description given by us and possess the qualities that we presented on this website, (ii) are fit for the purposes for which the products are intended the same type and (iii) its quality and usual features of a product of the same type that are reasonably expected.
In this regard, if any of the products were not in accordance with the contract, you must put in our knowledge following the procedure detailed in paragraph 14.1 and through any means of communication under the effect procedure.
16. LIABILITY AND DISCLAIMERS:
Unless otherwise expressly provided in these Conditions, our liability in connection with any product purchased on our website is strictly limited to the purchase price of the product.
However, unless legal provision to the contrary, will not accept any liability for the following losses, regardless of their origin:
i. loss of income or sales:
ii. loss of business;
iii. loss of profits or contracts;
iv. loss anticipated savings;
v. data loss;
vi. loss of management time or office hours
Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information is produced, we do not guarantee the accuracy and security of information transmitted or obtained through this website unless it is established otherwise expressly therein.
17. INTELLECTUAL PROPERTY
You acknowledge and agree that all copyright, trademark and other rights of intellectual over material or content supplied as part of the website owned brand belong to us at all times to us or who we were granted license for use. You may use this material only in the way they are expressly authorized by us or our licensors for use. This does not prevent you using this website to the extent necessary to copy the information on your order or Contract details.
18. VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS:
You should not make improper use of this website by the deliberate introduction into it viruses, Trojans, worms, logic bombs or any other software or technologically damaging or harmful material. You do not try to have unauthorized access to this website, the server on that page is hosted or any server, computer or database related to our website access. You agree not to attack this website through a denial-of-service attack or a distributed denial of service.
Breach of this clause may entail the commission of offenses defined by applicable regulations. We report any breach of those rules to the competent authorities and cooperate with them to discover the identity of the attacker. Also, in case of breach of this clause, shall cease immediately be authorized to use this website.
We will not be responsible for any damage or loss resulting from a denial-of-service attack, viruses or any other software or technologically damaging or harmful material that may affect your computer, computer equipment, data or materials resulting from the use of this website or downloading contents thereof or it may redirect.
19. LINKS FROM OUR WEBSITE
In the event that our website contains links to other websites and third party materials, such links are provided for informational purposes only, without us having any control over the content of such web pages or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.
20. WRITTEN COMMUNICATIONS
Applicable laws require that some of the information or communications we send will be in writing. By using this website, you agree that most of these communications with us are electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to this electronic means of communication and acknowledge that all contracts, notices, information and other communications that we send electronically comply with the legal requirements to be written. This condition does not affect your statutory rights.
Notifications that you send us should be given through our contact form. Under the provisions of the previous clause 20 and unless otherwise provided with, we may send communications either by e-mail or to the postal address provided by you when placing an order.
It will be understood that the notifications have been received and have been properly made at the moment when posted on our website, 24 hours after an email, or three days have been sent after the date of posting of any letter. To prove that the notification has been made, it is sufficient to prove, in the case of a letter, which had the right direction, it was properly sealed and was duly given at the post office or in a mailbox, in the case of an email, that it was sent to the email address specified by the receiver.
22. TRANSFER OF RIGHTS AND OBLIGATIONS
The contract is binding on both you and us and our respective successors. You may not transfer, assign, encumber or otherwise dispose of a contract or any rights or obligations arising under it, without our prior written consent. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract or any rights or obligations arising under it, at any time during its term. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights, if any, you, as a consumer, is recognized by law nor cancel, reduce or limit in any way the warranties, express or implied which we had been able to bestow.
23.EVENTS BEYOND OUR CONTROL
We will not be responsible for any failure or delay in performance of any of the obligations assumed, when these said events occur outside of our reasonable control ( “Force Majeure”).
Force Majeure Event includes any act, event, lack of exercise, omission or accident beyond our reasonable control and among others, the following:
a. Strikes, lockouts or other industrial action.
b. Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
c. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.
d. Inability to use trains, ships, aircraft, motor transport or other means of public or private transport.
e. Inability to use public or private telecommunication systems.
f. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
It will be understood that the obligations will be suspended during the period that the Force Majeure Event continues, and we will have an extension in the deadline to fulfill those obligations for a period of time equal to the duration of the Force Majeure. We will use reasonable means to end the Force Majeure or to find a solution that allows us to fulfill our obligations despite the Force Majeure.
The lack of requirement on our part to strict compliance by you of any of the obligations assumed by you under a contract or these Conditions or lack of exercise by us of the rights or actions that could match us under of the contract or the Terms shall not constitute a waiver or limitation in relation to those rights or remedies will not exonerate you from compliance with such obligations.
No waiver by us of a right or concrete action constitute a waiver of other rights or remedies under a contract or the Terms.
No waiver by us of any of these Terms or the rights or actions arising under a contract shall take effect unless expressly stated to be a waiver and is formalized and communicated to you in writing in accordance with the provisions in the Notifications section above.
If any of these Conditions or any provision of a contract being declared null and void by a final decision issued by a competent authority, the remaining terms and conditions shall remain in effect without being affected by the declaration of nullity.
26. ENTIRE AGREEMENT
These Terms and any document expressly referred to in them represent the entire agreement between you and us relating to the subject thereof and supersede any other agreement, arrangement or earlier promise agreed between you and us verbally or written.
You and we acknowledge having consented to the conclusion of a contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or written in the negotiations between the two before it, except that which is explicitly mentioned in these Conditions.
Neither you nor we will have action against any untrue statement made by the other party, orally or in writing, prior to the date of a contract (unless it was made such untrue statement fraudulently) and the only action that will have the other party shall be for breach of contract in accordance with the provisions of these Conditions.
27. OUR RIGHT TO MODIFY THESE CONDITIONS
We have the right to review and amend these Terms at any time.
You will be subject to the policies and Conditions in force at the time when you use this website or order products, unless by law or governmental bodies we must make changes retroactively to those policies, Terms or Privacy Statement on which case it will apply to orders you have previously made.
28. APPLICABLE LAW AND JURISDICTION
The use of our website and product purchase contracts through said website shall be governed by the laws of the Kingdom of Spain.
Any dispute arising out of or relating to the use of the website or these contracts will be subject to the non-exclusive jurisdiction of the courts of the Kingdom of Spain.
If you are contracting as a consumer, nothing in this clause shall affect the rights recognized as such by current legislation.
29. COMMENTS, SUGGESTIONS, COMPLAINTS AND COMPLAINTS
Your comments and suggestions will be welcomed. Please send all feedback and suggestions as well as any questions, complaints or claims through our contact form, phone number or mailing address or email indicated in clause 2 of these Terms and Conditions.
Your complaints and complaints to our customer service will be handled as soon as possible and in any event, within legally established. You’ll also be recorded with an identification key that will put their knowledge and allow you to track them.
If you as a consumer feel your rights have been violated, you can direct your complaints through email@example.com email address in order to request a court settlement of disputes.