Refund policy

RETURN POLICY

In Roundten we are committed to customer satisfaction.

All returns, for any reason, must be made following the procedure below, provided that the products have been purchased in roundteneyewear.com.

Should the products not be purchased in roundteneyewear.com, please contact the store, online store or another channel in which you purchased the product.

RETURNS DUE TO MANUFACTURING ERRORS:

You can return the product due to manufacturing errors, free of charge and for a period of two years from the date of confirmation of your order. To do this, you should contact ROUNDTEN in customersupport@roundten.eu indicating in the statement of your mail «Return manufacturing errors», also detailing the order number and product detail, attaching images and clarifying details.

ROUNDTEN do not guarantee lenses from scratches and damage. Alteration, misuse, abuse or installation of lenses that are not ROUNDTEN will void the warranty. If these conditions were not respected, ROUNDTEN would reserve the right to disapprove the return. Once the return is approved, you will receive a mailing label pre-pay for the return of the products. Print this label and use it to send your return through the office nearest mail, depending on the logistics provider assigned to your area. Once the product has been returned and passed the inspection process, ROUNDTEN will send an identical flawless product at no additional cost. If not possible, ROUNDTEN process the refund through the same payment method used for the original payment. Please allow up to ten working days for repayment by materializes.

RETURNS FOR OTHER REASONS THAN MANUFACTURING ERRORS:

Our customers come first! That is why we offer 30 calendar days so you can return or exchange your purchase. In case you are not satisfied with the product you bought, you will have up to thirty days from the day of confirmation of his order to return your product without penalty and without giving any reason.

To return your product, you should contact ROUNDTEN in customersupport@roudnten.eu mentioning in the statement «Voluntary Return», also detailing the order number and product details. All products returned for other reasons than manufacturing errors must not have been previously used, with original packaging and accessories (case, cloth, etc.). If these conditions are not met, ROUNDTEN the right to disapprove the return would be reserved.

Once the product has been returned and passed the inspection process, ROUNDTEN will process the refund through the same payment method used for the original payment. Please allow up to ten working days for repayment by materializes. Please consider that the original shipping charges are not included in the return.

RIGHT OF RETURN DOES NOT APPLY:

You will not have right to cancel the contract or return the product for reasons other than manufacturing errors in the case of customized products.

These guarantees do not affect the legal rights of our customers that are applicable according to the law governing the sale of products.