RETURN POLICY

In Roundten we are committed to customer satisfaction.

All returns, for any reason, must be made following the procedure below, provided that the products have been purchased in roundteneyewear.com.

Should the products not be purchased in roundteneyewear.com, please contact the store, online store or another channel in which you purchased the product.

RETURNS DUE TO MANUFACTURING ERRORS:

You can return the product due to manufacturing errors, free of charge and for a period of three years from the date of delivery of your order. To do this, you should contact ROUNDTEN at customersupport@roundten.eu indicating in the subject of your email “Return manufacturing errors”, also detailing the order number and product details, attaching images and clarifying details.

ROUNDTEN do not guarantee lenses from scratches and damage. Alteration, misuse, abuse or installation of lenses that are not ROUNDTEN will void the warranty. If these conditions were not respected, ROUNDTEN would reserve the right to disapprove the return.

Once the return is approved, you will receive a prepaid mailing label for the return of the products. Print this label and use it to send your return through the nearest shipping office, depending on the logistics provider assigned to your area.

Once the product has been returned and passed the inspection process, ROUNDTEN will send an identical flawless product at no additional cost. If not possible, ROUNDTEN will process the refund through the same payment method used for the original payment. Please allow up to ten working days for the refund to be processed.

RETURNS FOR OTHER REASONS THAN MANUFACTURING ERRORS:

Our customers come first! That is why we offer 365 calendar days so you can return or exchange your purchase.

The conditions of the return depend on when the return is requested:

Returns within the first 14 calendar days

If you are not satisfied with the product you purchased, you have 14 calendar days from the day you receive your order to return it without giving any reason, in accordance with your legal right of withdrawal.

To return your product, you should contact ROUNDTEN at customersupport@roundten.eu mentioning in the subject “Voluntary Return”, also detailing the order number and product details.

All products returned for reasons other than manufacturing errors must be returned with their original packaging and accessories (case, cloth, etc.). Products may only have been handled to the extent necessary to establish their nature, characteristics and functioning. ROUNDTEN reserves the right to take into account any diminished value resulting from handling beyond what is necessary for this purpose.

Once the product has been returned and passed the inspection process, ROUNDTEN will process the refund through the same payment method used for the original payment.

The refund will include the amount paid for the product and, where applicable, the original standard shipping charges. Additional shipping costs resulting from the customer choosing a delivery method other than the least expensive standard delivery option offered by ROUNDTEN will not be refunded.

Please allow up to ten working days for the refund to be processed.

Returns from day 15 to day 365

From day 15 up to day 365 from the date you receive your order, ROUNDTEN voluntarily extends the return period beyond the statutory right of withdrawal.

During this period, you may return or exchange your purchase without having to provide a reason.

To return your product, you should contact ROUNDTEN at customersupport@roundten.eu mentioning in the subject “Voluntary Return”, also detailing the order number and product details.

All products returned for reasons other than manufacturing errors must not have been previously used and must be returned with their original packaging and accessories (case, cloth, etc.). If these conditions are not met, ROUNDTEN reserves the right to disapprove the return.

Once the product has been returned and passed the inspection process, instead of receiving a monetary refund, you will receive store credit for the amount paid for the returned product, which can be used towards future purchases at roundteneyewear.com.

Store credit issued for returns made between day 15 and day 365 cannot be exchanged or redeemed for cash and will not be refunded to the original payment method.

Please consider that the original shipping charges are not included in the store credit.

RIGHT OF RETURN DOES NOT APPLY:

You will not have the right to cancel the contract or return the product for reasons other than manufacturing errors in the case of customized products.

These guarantees and ROUNDTEN's voluntary 365-day return policy do not affect the legal rights of our customers that are applicable according to the law governing the sale of products.